Delivery information

Every piece is made to order in gold and/or platinum, with natural diamonds, lab-grown diamonds or other gemstones selected for the project. Dispatch takes place only after completion and quality control.

Specifications, size, metal, stone, engraving, price and estimated timeframe are agreed before production begins.

The usual production time is approximately 30–40 days , starting after:

• approval of the design and all specifications;
• approval of the stone or selection of stones;
• confirmation of the size and any engraving;
• receipt of the deposit agreed for the order.

The timeframe may be shorter when the stone and materials are available. Complex projects, special stones or changes requested after approval may extend it. The estimate is communicated individually and confirmed in writing.

Once the piece is completed and inspected, we contact the client to confirm the handover method, address, recipient and estimated delivery window.

Orders may be handed over in one of the following ways:

• personal collection from the showroom — 6 Pantelimon Halippa Street, TORO Center, Level 2, Chișinău, by appointment;
• courier delivery — to the address confirmed before dispatch, where the service is available.

Delivery within Moldova is free for orders over MDL 1,000 . Orders below this amount may incur a charge of MDL 55 , confirmed before dispatch.

For locations or circumstances requiring special services, the cost and estimated time are communicated before dispatch is confirmed.

Delivery outside Moldova is available only after confirmation of the destination, transport method, cost and applicable conditions.

International timeframes are estimates and may depend on the carrier, customs, security checks and non-working days. Customs duties, import VAT and other local costs, where applicable, are borne according to the terms communicated to the client and destination rules.

For international orders, NOBLIS may request additional documents or information needed for transport, invoicing and legal formalities.

Every jewel is inspected and placed in NOBLIS packaging designed to protect it and present it elegantly.

Where applicable, your order includes:

• the relevant fiscal or commercial documents;
• the NOBLIS warranty and authenticity certificate;
• a GIA or IGI gemological report, when the selected stone comes with one;
• recommendations for wearing and caring for your jewellery.

For small pavé diamonds or other supporting stones, documentation is as agreed for the ordered design; individual gemological reports are not automatically included.

Before accepting delivery, inspect the parcel’s exterior. If it is unsealed, dented, wet or visibly damaged, ask the courier to record this and contact us immediately.

After opening, check the piece and documents. Report any discrepancy promptly to office@noblis.md or on +373 60 780 678 , with relevant photographs.

The client must provide a complete address and a reachable phone number. NOBLIS cannot be responsible for delays caused by incorrect details, an absent recipient, carrier restrictions, customs or events outside the atelier’s reasonable control.

If delivery fails for reasons attributable to the recipient, the client may be charged for a further dispatch after being informed in advance.

If a significant delay occurs, we will explain the situation and work with you towards a reasonable solution, respecting statutory rights.

An individual order usually requires a 70% deposit . The payment method, exact deposit and balance are agreed individually before production begins.

The balance is due as agreed, before dispatch or on collection at the showroom. Cash on delivery is unavailable for individual creations unless NOBLIS expressly confirms it in writing.

To confirm a delivery or enquire about an order, contact us at +373 60 780 678 , on office@noblis.md or through the contact form.

Showroom hours: Monday–Friday, 11:00–19:00. Visits and collections are by prior appointment.